These terms and conditions aim to regulate the rights, obligations, and responsibilities between the Company and members in relation to the use of vehicle reservation and rental services (hereinafter referred to as "Services") provided on the website and mobile web (hereinafter referred to as "Mall") operated by Orcar (hereinafter referred to as "Company").

"Mall" refers to the online platform established by the Company to provide vehicle rental services to members. "Member" refers to a person who has provided personal information to the Company and completed membership registration in accordance with these terms and conditions, and who can continuously use the services. "Reservation" refers to the act of a member entering into a contract with the Company through the Mall to use a specific vehicle for a certain period.

The Company posts the contents of these terms, company name, representative's name, business registration number, contact information, etc. on the initial screen or linked screen of the Mall. The Company may amend these terms, and when amending, shall notify at least 7 days in advance, specifying the effective date and reasons. The amended terms shall apply only to contracts concluded after the effective date, and the previous terms shall apply to existing contracts.

The Company provides the following services: • Vehicle search and reservation • Vehicle rental contract conclusion and payment • Pre-check-in and driver verification • Customer notification services provided through KakaoTalk, etc. The Company may change the provided content due to vehicle supply conditions, technical specifications, etc., and shall immediately notify this on the Mall.

The Company may temporarily suspend services due to system maintenance, failures, communication disruptions, etc. The Company shall not be liable for damages caused by unavoidable service interruptions, except in cases of intentional misconduct or gross negligence by the Company.

The services are available only to those who have completed membership registration. Membership registration includes identity verification, and registration may be restricted in the following cases: • When using another person's information or providing false information • When under 21 years of age or without a valid driver's license • When the Company determines that it would hinder service provision Members must promptly notify the Mall of any changes to their information.

Members may request withdrawal at any time, and the Company shall process it immediately. The Company may restrict or revoke membership qualifications after prior notice in the following cases: • Repeated unauthorized cancellations or no-shows without justifiable reasons • Undermining service reliability through vehicle damage, traffic violations, etc. • Providing false information or identity theft

Vehicle rental is limited to those who are 21 years of age or older and have held a driver's license for at least 1 year. Foreign nationals must have valid passports, International Driving Permits (IDP), or Korean driver's licenses, and must undergo contactless identity verification procedures including photo submission and document verification. Members must complete identity verification procedures including selfie verification through AI-based authentication systems (PERSONA, etc.), and reservations may be cancelled if not completed.

Members may apply for reservations by selecting desired vehicles and schedules on the Mall. Reservations are established when the Company sends a reservation confirmation message. Payment is processed through methods provided by the Company, including credit cards, simple payments (Toss, Stripe), and bank transfers.

Members may select desired insurance options from Standard/Premium/Super insurance when making reservations, and such selection is considered part of the contract terms. The scope of compensation in case of accidents depends on the insurance type selected by the member. A portion of damages may be charged to members who do not purchase insurance or select standard insurance.

Reservation cancellation and refunds are processed according to the following criteria: • 48 hours before rental start: Full refund • 24 hours before rental start: 50% refund • On the day of rental or no-show: No refund Situations other than the above conditions are individually determined through the Company's internal policy or customer service confirmation. Refunds are processed within 3 business days depending on the payment method.

The Company collects essential information for service use including members' driver's licenses, passports, and payment information, and manages it in accordance with personal information protection laws. Collected personal information is not used for purposes other than legal compliance and contract fulfillment. Detailed information follows the Company's [Privacy Policy].

Members must complete pre-check-in procedures after reservation completion and before rental start. Vehicle pickup is conducted in an unmanned manner, and the Company records vehicle conditions by photographing them in advance. External damage, fuel shortage, etc. that occur after vehicle pickup may be considered the member's responsibility.

The Company strives to provide stable services. The Company does not send unwanted advertising messages to users and maintains security systems to protect personal information.

Members must not engage in the following acts: • Providing false information • Identity theft • Unauthorized vehicle extension, delayed return, or unauthorized removal • Malicious use including platform system hacking and crawling

The Company faithfully handles legitimate opinions or complaints from members and follows dispute resolution agency mediation when necessary. Lawsuits arising between the Company and members shall be under the exclusive jurisdiction of the district court having jurisdiction over the Company's headquarters location.