Question 1

What is Orcar?

Accepted Answer

Orcar is a car rental platform that connects international travelers with trusted local rental companies. We handle everything — booking, verification, pickup, support, and return — so you get a seamless experience without dealing with language barriers or unfamiliar processes. We're not a rental company ourselves; we're the layer that makes renting easy.

Question 2

Do I need an International Driving Permit (IDP)?

Accepted Answer

It depends on where your license was issued. Some countries have a direct agreement with Korea, meaning your regular license is enough. Others require an IDP issued under the 1949 Geneva Convention. Check the specific country questions below, or ask Mobi on WhatsApp — just tell us your nationality and we'll confirm in seconds.

Question 3

Is insurance included with my rental?

Accepted Answer

Yes. Every Orcar rental includes mandatory Third-Party Insurance (TPI) at no extra cost. This is required by Korean law and covers damage or injury you cause to other people or their property while driving.

Question 4

What is CDW?

Accepted Answer

CDW stands for Collision Damage Waiver. It's optional protection that reduces or eliminates what you'd pay to repair the rental car if it gets damaged. It's separate from TPI insurance — CDW covers the car you're driving, not other people.

Question 5

Is there a deposit or security hold?

Accepted Answer

No. Orcar does not require any deposit or security hold. The price you pay at booking is the total price — there are no additional holds on your credit card at pickup or during your rental.

Question 6

Where do I pick up the car?

Accepted Answer

All pickups happen at the Orcar Zone, located near Jeju International Airport (CJU). We'll send you exact directions with maps and photos via WhatsApp 24 hours before your rental. It's about a 5-minute shuttle ride from the airport.

Question 7

What's the cancellation policy?

Accepted Answer

Cancel more than 48 hours before your rental starts and you get a full refund. Cancel between 24–48 hours before, and you get a 50% refund. Cancellations less than 24 hours before the start time or no-shows are non-refundable.

Question 8

How do I contact Orcar?

Accepted Answer

The fastest way is WhatsApp — message us anytime and Mobi (our AI assistant) responds instantly in your language. You can also email us at support@orcar.kr. We're available 24/7, whether it's a booking question or a roadside issue.

¿Cómo podemos ayudarte?

Sobre Orcar

Reserva y Pago

Requisitos del Conductor

Seguro (TPI)

Protección (CDW)

Recogida y Devolución

Extensión del Alquiler

Cancelaciones y Reembolsos

Sillas Infantiles y Cochecitos

Reglas del Vehículo

Multas y Peajes

Ayuda y Soporte

Vehicle Guide

Step 1: Take Airport Shuttle

Preguntas Populares

¿Aún necesitas ayuda?